Refund Policy
14-DAY MONEY-BACK GUARANTEE
R2N Software LLC offers a 14-day, no-questions-asked refund on all software products purchased directly from R2N Software. If you are not satisfied with your purchase for any reason, you may request a full refund within 14 calendar days of the original purchase date.
ELIGIBILITY
Refunds are available under the following conditions:
- The refund request is made within 14 days of the original purchase date
- The product was purchased directly from R2N Software LLC (via our website, authorized sales representatives, or official order channels)
WHAT IS NOT ELIGIBLE FOR A REFUND
- Purchases made through third-party retailers, resellers, or auction sites — contact the original seller for their return policy
- Requests submitted after 14 days from the date of purchase
- Custom development, consulting, or professional services engagements
- Statistical consulting or recommendations on analytical methods
- Products obtained through promotional giveaways or free licenses
SUBSCRIPTION PRODUCTS
- Annual plans (paid monthly): Full refund within 14 days of your initial payment. After 14 days, an early cancellation fee of 50% of the remaining contract balance applies
- Annual plans (prepaid): Full refund within 14 days of purchase. No refund after 14 days.
- Email your request to sales@r2nsoftware.com with your order number, product name, and reason for the refund
- A support representative will confirm eligibility and provide any required steps (e.g., license deactivation)
- Once confirmed, refunds are processed within 5–10 business days to the original payment method
- Refunds are issued to the original payment method used at the time of purchase (credit card, debit card, PayPal, bank transfer, or purchase order)
- A support representative will confirm eligibility and provide any required steps (e.g., license deactivation)
- If the original payment method is no longer available, R2N Software will work with you to arrange an alternative
PERPETUAL (ONE-TIME PURCHASE) LICENSES
Full refund within 14 days of purchase. The license key must be deactivated and uninstalled from all devices before the refund is processed.
HOW TO REQUEST A REFUND
REFUND METHOD
CONTACT US
For refund requests or questions about this policy:
Company
R2N Software LLC
Email
sales@r2nsoftware.com
Phone
(630)-635-5957